All YOLO products come with a 12-month warranty, valid from date of purchase.
YOLO warrants that the product is free from defects in material and workmanship. We will replace any defective product or part at no charge to you, the customer, provided that the product has been installed and used in accordance with instructions and within reason.
This warranty is null and void should the product have any damage resulting from accident, misuse, abuse, improper installation or neglect. We will also not warrant any product that has been altered, modified or tampered with in any way.
If any product arrives to you defective or damaged we will arrange for collection of the item and will either send a replacement or issue a full refund.
You are responsible for return shipping charges unless the reason for the return is due to an error on our part.
If you have had a change of heart and have decided not to use your YOLO, we will accept your returned item and will refund your order – excluding shipping costs – within 14 days of delivery to you. The product must be in its original condition and packaging. In the event that a returned order has any packaging, manuals, accessories, or other items missing, the return may be refused, or we may deduct the value of any of the missing items.
We would appreciate if you can first contact us by phone or email (not Facebook) to authorise returns.
If you are unsatisfied with a product at any time, please contact us and we will respond with our best resolution.